Guest Service Gold® Training

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Name: Guest Service Gold® Training
Date: November 6, 2018
Time: 6:00 PM - 8:30 PM PST
Event Description:
This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Students will learn to identify and apply the seven principles of customer engagement in the workplace, identify golden opportunities to personalize an experience and inspire others, and provide visitors with authenticity, intuition, empathy, delight, delivery, and initiative. Following the training, students pass the certification exam with a 70% or greater will receive the Certified Guest Service Professional® designation. - 2 sessions Taught by Tamara Roberts, People’s Department Director at Martin North
Clatsop Community College, Seaside Center 1455 N Roosevelt Drive, Seaside
Date/Time Information:
The class meets on October 23 and November 6 from 6:00 - 8:30 pm
Contact Information:
To register, call 503-338-2411 or go online to
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